Returns and Exchanges - JerseyFactory.ie Custom made and Retail Jerseys
Returns and Exchanges
JerseyFactory.ie Custom-Made and Retail Jerseys
Friendly, Hassle-Free Returns
We want you to love your order — but if something isn’t quite right, don’t worry. We’re happy to help with a refund or exchange.
Refunds
You can request a refund for any reason within 28 days of purchase.
Exchanges
You can request an exchange for any reason within 28 days of purchase.
Extended Christmas Exchanges
If you purchased between 21/11/2025 and 24/12/2025, we’ve extended exchanges until 20/01/2026 — because we know many items are bought as Christmas gifts.
How to Return or Exchange
Before posting anything back, please email us so we can issue your unique return number (this helps us process everything quickly and smoothly):
shop@jerseyfactory.ie
A Few Quick Notes
- Items must be unworn, unwashed, and in original condition.
- Personalised jerseys can’t be returned or exchanged, as they’re made specifically for you.
- Return postage is covered by the customer unless the item is faulty.
Return Address
Once you receive your unique return number, send your item to:
Jersey Factory
Unit 214, The Ormonde Centre
Gladstone Street
Clonmel, Tipperary
E91 T3Y7
If you’re unsure about anything at all, just email us — we’re always happy to help.
📧 shop@jerseyfactory.ie